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CCRG Research division is a leader in market research,
recruiting and management, working with some of the
most prominent names in the research industry.

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Since 2001, CCRG has been a leading provider of market research, outbound telemarketing, and high-touch call center services.  The core of our business is talking and listening to people by phone, email, and social media.

Some of the nation’s most prominent brands trust us with their most important research, sales, and customer service relationships.  We help them grow their businesses, provide excellent service/care for their customers and help meet their research goals.

Services

Call Center / Contact Center / Customer Care

We help our clients meet their sales and service needs. We are a high touch, quality driven provider. No project is too small for us to handle.
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Recruiting Services / Qualitative & Quantitative Research

Some of the world’s leading companies, market research firms and agencies turn to CCRG to supplement their internal research resources.
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Outbound Telemarketing

Our outbound group provides results-driven business to business and business to consumer telephone campaigns.
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Testimonials

  • “It has been great working with CCRG Teleservices! They are very receptive to requests and changes and very quick to respond to emails.”
    Rebecca L. NajmQuality Specialist
    Lactalis American Group, Inc.
  • “For over 12 years, we’ve trusted CCRG with recruitment for our focus groups in Buffalo, Rochester and beyond. Their attention to detail and collaborative approach to every job makes CCRG one of our most trusted business partners.”
    Michelle AshbyFounder/CEO
    Tipping Point Communications
  • “CCRG has supported my customer engagement activities for many years and is of significant value. It is cost-effective and meets its commitments. The staff is knowledgeable, flexible, and easy to work with.”
    Cornell JulianoManager, User Experience Evaluation
    Experience Design Group (EDG) | Global Development Group
    Xerox Corporation
  • “I’ve enjoyed working with CCRG for over ten years on a variety of research and teleservices initiatives, including surveys, focus groups, and data analysis. I have complete confidence in the quality, timeliness, and cost-effectiveness of their work. They always make me look smart!”
    Bill TamulonisManaging Director
    Acts Center for Applied Research /Acts Retirement-Life Communities
  • “We have used CCRG to recruit our qualitative research projects for over 20 years. No matter what we throw at them for specs, they come through with quality participants. They are meticulous with detail and follow-up to assure that projects are completed on time and on budget.”
    Ann O’GradyFounding Partner
    Insight Solutions Research LLC

8 Reasons why clients choose CCRG